Custom Design Policies
Custom Design Policies:
Our mission at Razimus Jewelry is to provide our customers with a high level of crafts(wo)manship, respect, and quality of design.
Razimus Jewelry is a small team of skilled women who hand make each design in or near Saratoga Springs, NY from their homes and/or co-working space, with brand quality training, sizing and beading standards in place to meet our high level of crafts(wo)manship standards. All designs are checked for quality before they ship or are delivered. Any delays in a production timeline that was quoted to a client will be communicated in a timely manner and is a top priority.
Materials & design styles are accurately described in the CUSTOMIZABLE JEWELRY section of our website, and requests for further or completely customized designs are available, and are communicated directly with Razimus Jewelry's Owner + Designer, Virginia Fretto via email or phone. Photos will be sent to clients who've requested additional customizations & an additional design fee will be applied. Client approval of the designs, via email or phone communication with photos will be required before completion of further customized designs.
We encourage custom design clients to complete the Custom Design Questionnaire so that we may get a better idea of design wishes, the fabric meaning, and number of designs requested. For questions regarding types of fabrics that will work with our jewelry designs, please refer to the Razimus Jewelry Custom Fabrics Guide.
Production Lead Time: Minimum amount of time for receiving a mailed custom fabric and shipping date is 5-7 business days. Business days are Monday - Friday, unless otherwise stated. Standard production times vary during different times of the year, but in general are roughly about a 2-4 week lead time from receipt of fabric from customer to completion and shipment of final design. Some exceptions apply.
Liability: We are not liable for replacing damaged garments used in custom design projects. By sending Razimus Jewelry your garment, you assume all risk and liability for that garment. Transparency & communication of any issue with the fabric, upon receipt and during the work process will be conveyed via email, text or phone call to the client on an individual basis. Should there be an issue with the construction of the design, i.e. an unrepairable rip, stain, or other issue, it will be communicated to the client.
Non-Compatible Fabrics & Design Fee: Fabrics that are not compatible with designs, as outlined in the Razimus Jewelry Custom Fabrics Guide may either not be accepted, or conditionally accepted and an additional non-refundable design fee will be applied to attempt to transform that fabric into fabric jewelry to the best of our ability. Refund for the design, with the exception of the non-refundable design fee, will be issued should the fabric fail to work in our attempts at creating the design. The non-refundable design fee includes extra labor, additional materials, and quality testing of the non-compatible fabric as transformed into band or fob designs.
Resizing: Razimus Jewelry offers complimentary resizing of our fabric jewelry to a smaller size at any time and free of charge. Should a band need to be remade to a larger size, due to the additional labor that may need to take place in order to accommodate, a small production fee may be applied at the sole discretion of Razimus Jewelry and is dependant on availability of specified fabric.
Replacements & Repairs: Replacement of lost or damaged jewelry is assessed by Razimus Jewelry on a case-by-case basis, and may be subject to a replacement production fee or market value of exact or comparable design based. Subject to availability of materials & cost of labor. Repairs made to Razimus Jewelry are subject to availability of materials, and within reason will be matched as close as possible to the original design. Should the repair require a remake of the fabric band, a small production fee may be applied at the sole discretion of Razimus Jewelry.
Returns, Exchanges & Refund Policy: We want you to love your Razimus Jewelry and your satisfaction is our top priority. Custom designed jewelry is not eligible for a return due to the customized nature of the design, but can be reworked or repaired to meet the customer's needs, and will be assessed on a case-by-case basis. Refunds for custom designs are issued on a case-by-case basis, and must be due to a defect in the design that is not repairable, or that was not clearly communicated by Razimus Jewelry for customer pre-approval. All attempts to remedy the issue will be made first before refund will be issued. Only designs from Limited Edition collections (or collection designs) are eligible for an exchange. To request an exchange or store credit for a return of a Limited Edition design (or collection designs), jewelry must be returned within 60 days of purchase, unworn and undamaged, and in the same condition that you received it. Refunds will be issued as store credit, no cash refunds will be issued for collection designs if all above mentioned criteria are met.
Packaging: All custom designs will come packaged in a Razimus Jewelry 100% post-consumer recycled gift box with card for you to personalize with the fabric description. Exceptions may apply and will be communicated.
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